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Prepare
If available, keep the case reference or a brief description of the consumer problem. A consumer-commission filing and an NCH helpline grievance are separate services.
Step 1
Open e-Jagriti, the official platform identified by NIC and linked from the National Consumer Helpline.
Step 2
Choose the filing or case-search service you need and read its current instructions or manual.
Step 3
Follow that service’s form and keep any application or case reference it issues.
What to check
Compare any search result or acknowledgment with your case details. The portal does not decide your claim merely because an entry appears.
If you need help
Use e-Jagriti’s own helpdesk for portal problems. Questions about the right commission, filing deadline or claim need separate review.
Official sources
Sources checked
Home | National Consumer Helplinee-Jagriti: A Unified Digital Platform for Consumer Justice | National Informatics Centre | Indiae-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of IndiaService guidance, not advice on your case. Check the linked official sources for current instructions.